At Oracun we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 30-day return policy.

This means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it

• The item must include all original tags and packaging

• You must provide a receipt or proof of purchase

To start a return request, please contact us at:

support@oracun.com

If your return is approved, we will send you instructions on how and where to return your item. Please note that items returned without first requesting a return will not be accepted.

For any return-related questions, feel free to contact us anytime at support@oracun.com.

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Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can review the issue and resolve it as quickly as possible.

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Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care or beauty products

• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

We also do not accept returns on sale items or gift cards.

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Exchanges

If you would like to exchange an item, the fastest way is to return the original item. Once the return is accepted, you can place a new order for the desired product.

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European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must still meet the standard return conditions:

• Unused and unworn

• In original packaging

• With tags attached

• With proof of purchase

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Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional time to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@oracun.com.

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Contact Information

Store Name: Oracun

Company Name: Werrini LLC

Company Address:
[input company address here]

Warehouse Address:
[input warehouse address here]

Company Number: 10487327

Phone: +1 302-649-3545

Email: support@oracun.com

Customer Support Hours

Monday – Friday: 09:00 – 17:00 (GMT)
Weekends: 11:00 – 16:00 (GMT)

We aim to respond to all inquiries within 24 hours.